What is Sound Masking?
In order for a business to be successful and profitable, it must designate resources strategically and utilize them efficiently. Gauging employee productivity is one means of determining the return a business is getting from its investment in human resources. Call center or telemarketing environments make up one area in which employee performance is measured quite literally, using metrics such as the number of calls made, average length of time taken to resolve issues or the concrete dollar value of revenue generated. Companies are increasingly beginning to realize something that many Read more